Returns Policy

All customers who order Core Botanics products directly from this website are entitled to a 100 percent, ninety (90) day, money-back guarantee on their initial product order.

If for any reason you are dissatisfied with any Core Botanics product, you may return that product to us within 90 days for a replacement, exchange, or full refund of the purchase price (excluding shipping).

Core Botanics reserves the right not to offer an exchange, refund or repair where the item fault is a result of misuse or neglect.

Even though great care is taken in the shipping process, if your item(s) arrives damaged, please contact our Customer Service Team at or +1-833-355-4325 to assess the damage and to work out a solution. You may be requested to provide a photograph of your item(s) and/or delivery package to facilitate a speedy resolution.

If you’re returning a product due to a defect or an error made by us, please contact our office at +1-833-355-4325.